Refund policy

Last updated: November 6, 2026

Returns

Return eligibility depends on the items in your order.
Mahjong sets, mahjong mats, pushers, acrylic dice and matching accessories may be returned if they meet our return requirements.
All returned items must be complete and in the same condition as received: unused, unmarked, no scratches, chips or cracks, with all original tiles, dice, accessories, tags and original packaging intact. If any tiles or parts are missing, marked, scratched, damaged, or the set has been used, we reserve the right to reduce your refund, refuse the return, or charge a restocking fee.
Contact us to ask about return options and how to start a return.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
You must contact us and obtain a return authorization before sending back any items.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns. Original shipping fees are non-refundable.

Damages and issues

Please inspect your order immediately upon receipt. If your mahjong set arrives with cracked, chipped or defective tiles, missing tiles/dice/accessories, damaged packaging, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will arrange free replacement parts, exchange or refund as appropriate.

Exceptions and non-returnable items

Custom engraved mahjong tiles, custom printed mahjong mats and personalized custom orders are final sale and cannot be returned or exchanged unless they arrive defective or damaged.
Clearance items are also final sale.
Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item. For missing or damaged tiles, we offer single tile replacement service.

Refunds

We will notify you after we receive and inspect your returned package and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, order replacement tiles, or report damaged/missing items, please contact us at bruce@yuxinbridal.com or use the contact details in our contact information policy.